The Postal Service's mission is to provide the nation with reliable, affordable, universal mail service.
USPS had legacy systems that were batch-based, expensive to maintain, and needed to be modernized. USPS is an event-driven organization. Every piece of mail and every package creates an event...
Data Streaming Technology Used:
What problem were they looking to solve with Data Streaming Technology?
USPS had legacy systems that were batch-based, expensive to maintain, and needed to be modernized. USPS is an event-driven organization. Every piece of mail and every package creates an event from pre-pickup to post-delivery. Providing an accurate, reliable picture ensures mailers know processing speeds and customers know when their mail will arrive.
How did they solve the problem?
USPS implemented data-streaming technology to track 421.4 MILLION mail pieces daily, including 23.8 MILLION packages. This information is vital to business-to-business clients as well as private shippers. Businesses require real time information on where their mail pieces are as they travel throughout the USPS system.
What was the positive outcome?
USPS has been able to improve its operational efficiency and retire legacy technology. USPS implemented event-driven architecture and data streaming in their Informed Visibility program to determine where flat mail is throughout the system, where packages and bar-coded mail pieces are, and how to protect revenue. USPS is also adding new features like average delivery time between ZIP codes.
Event-streaming technology is also used in other USPS programs, including the initiative to provide free Covid test kits to Americans – an end-to-end solution of ordering, kitting, staging, distribution and delivery -- that was deployed in just three weeks. The Postal Service was one of the first government agencies to adopt event-streaming technology, and it continues to embrace innovative solutions for its business and residential customers in every community across the nation. Modernizing its infrastructure, network, applications and services at a rapid pace is part of the 10-year Delivering for America plan to become a high-performing and self-sustaining organization. A 2-year progress report on the plan is available at usps.com.